Do you look forward to reading your reviews, or does the very idea that someone has felt compelled to post a review fill you with dread? Getting feedback from your customers is essential to gauge whether what you’re offering is right for your target audience. Whether it’s positive or negative and whether you agree with it or not, customer reviews are a key to the success of any business.
So how do you address this? Unless we get people’s feedback, we can’t do anything about it.
What questions to ask …
Find out what your customers like, so you can keep doing it. Also, find out what things disappoint, irritate or annoy them, so you can correct them. What are the things that make them choose to come to you rather than your competitors? Use this as a selling point to differentiate yourself. What is your guest’s biggest priority, and what do they value the most? Find this out and then promote them. Ask how they think you could improve, and then make those improvements. What factors would encourage them to come to you again?
Read the entire article from HotelNewsNow.com here.
Tags: customer reviews, guest feedback, reviews, TripAdvisor, wisconsin lodging
Congratulations to the following WH&LA member properties on their recent awards & recognition!
BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Center; Coachlite Inn of Sister Bay; and Brookfield Suites Hotel & Conference Center were awarded TripAdvisor’s 2012 Certificate of Excellence, in recognition of consistent commendation from travelers.
Hyatt Regency Milwaukee received the inaugural 2012 Religious Conference Manager Praise Award for superior service.
The following properties were named one of “44 Midwest Resorts We Love” by MidwestLiving.com:
- The Abbey Resort, Fontana
- The American Club, Kohler
- Chula Vista Resort, Wisconsin Dells
- Garmisch USA Resort, Cable
- Great Wolf Lodge, Wisconsin Dells
- Heidel House Resort & Spa, Green Lake
- Holiday Acres Resort, Rhinelander
- Kalahari Resort, Wisconsin Dells
- The Osthoff Resort, Elkhart Lake
- Treeland Resorts, Hayward
- Wilderness Hotel & Golf Resort, Wisconsin Dells
The following properties were named one of “15 Favorite B&Bs, Hotels & Resorts” by MidwestLiving.com:
- The American Club, Kohler
- Canoe Bay/Relais & Chateaux, Chetek
- The Delafield Hotel, Delafield
- Intercontinental Milwaukee
- Old Rittenhouse Inn, Bayfield
- Sundara Inn & Spa, Wisconsin Dells
- White Gull Inn, Fish Creek
- Wild Eagle Lodge, Eagle River
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Congratulations to the following WH&LA member properties for their recent awards and recognition!
U.S. News Travel section has announced their top 10 “Best Hotels in Wisconsin,” based on an analysis of awards, expert recommendations and user ratings. Each of the 10 properties are WH&LA members, and they include: The Iron Horse Hotel, Milwaukee; Canoe Bay, Chetek; The American Club, Kohler; The Delafield Hotel, Delafield; The Pfister Hotel, Milwaukee; Grand Geneva Resort & Spa, Lake Geneva; InterContinental Milwaukee; Ambassador Hotel, Milwaukee; BEST WESTERN PREMIER Bridgewood Resort Hotel, Neenah; and Heidel House Resort & Spa, Green Lake.
The Pfister Hotel, Milwaukee was also named as one of the top 25 luxury hotels in the US by TripAdvisor in the company’s 10th annual Travelers’ Choice Awards.
Tags: ambassador hotel, American Club, awards, best western premier bridgewood resort hotel, canoe bay, chetek, delafield, delafield hotel, Grand Geneva Resort, green lake, heidel house, intercontinental, Iron Horse Hotel, Kohler, Milwaukee, neenah, Pfister Hotel, TripAdvisor, us news
The number of families planning to travel with children in 2010 is 92%, up 4% from last year, according to TripAdvisor’s annual family survey. Of the 1,100 travelers surveyed, 28% expect to spend more on family trips in the coming year than they did in the past 12 months – which can mean increased occupancy and revenue for lodging properties.
The survey also covered topics like international and expanded domestic travel, popular destinations, common problems when travelling with children and how to entertain kids while in the air/on the road.
To view all the survey results, click here.
Tags: family, kids, Survey, TripAdvisor