training products

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To learn more or order the CDs, click on the image itself. Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member? Contact Denise in the WIA office for assistance.

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Now through December 31st, members can save 40% on a number of select DVD titles:

Guest Service
>   10 Minute Trainer: 3-in-1 package
>   10 Minute Trainer: Guest Service
>   ADA: Breaking Down Barriers: Achieving Great Service for Guests with Disabilities
>   Courtesy Rules! Better Telephone Skills Now
>   Guest Service: 3 in 1 package
>   Spirit of Hospitality – Featuring Delivering Quality Guest Service (Available in both English & Spanish)

Housekeeping
>   10 Minute Trainer: Housekeeping (English & Spanish versions available)
>   Housekeeping; 4-in-1 bilingual package
>   Housekeeping: Laundry Operations
>   Housekeeping: Quality Guestroom Cleaning
>   Housekeeping: The Deep Cleaning Process (English & Spanish versions)
>   Stay Safe: Awareness Training for Housekeepers (English & Spanish versions)
>   World Trainer: Guestroom & Bathroom Cleaning
>   World Trainer: Laundry

Risk Management
>   10 Minute Trainer: Safety
>   10 Minute Trainer: Security
>   Addressing Workplace Violence in the Lodging Industry (English & Spanish)
>   Crisis Communications Video
>   Fire Safety: Prevention & Response (English & Spanish)
>   Lodging SafetyWorks (English & Spanish)
>   Planning for Emergencies (English & Spanish)
>   Risk Management 3-in-1 package
>   Spotlight on Security for Lodging (English & Spanish)

Click here to view all the DVDs at the EI site.

Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member?  Contact Denise in the WIA office for assistance.

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Revised_CFBE_programTo learn more or order the program, click on the image itself. Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member? Contact Denise in the WIA office for assistance.

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Preventive Guest Maintenance To learn more or order the DVD, click on the image itself.  Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member?  Contact Denise in the WIA office for assistance.

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HousekeepingVideos

WIA Members can Save 30% on Housekeeping Training Videos:

World Trainer: Guestroom & Bathroom Cleaning

World Trainer: Guestroom & Bathroom Cleaning
Language-free(TM) training. Includes alternative beddings, glassware cleaning, green practices, easy-to-follow visual icons, and wrong-way/right way tips.

$125 AH&LA members (reg. $179.95)
$155 Nonmembers (reg. $224.95)

World Trainer: LaundryWorld Trainer: Laundry
Language-free(TM) training. Program covers gathering, sorting, loading, washing, drying, folding and stacking.

$125 AH&LA members (reg. $179.95)
$155 Nonmembers (reg. $224.95)

Housekeeping: Quality Guestroom CleaningHousekeeping: Quality Guestroom Cleaning
Feature the latest and most effective guestroom and bathroom cleaning techniques, including, enhanced bedding, glassware cleaning, and green practices.

$125 AH&LA members (reg. $179.95)
$155 Nonmembers (reg. $224.95)

Stay Safe: Awareness Training for HousekeepersStay Safe: Awareness Training for Housekeepers
Available in English and Spanish
Alert housekeepers to possible dangers and prepare them for their responsibilities to establish and maintain a safe environment for both guests and employees.

$88 AH&LA members (reg. $125.95)
$125 Nonmembers (reg. $179.95)

To order, click the images/ titles above.
Offer ends 9/30/09
Please reference offer code: HSKP3

Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member?  Contact Denise in the WIA office for assistance.

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AHLA-EI_Hospitality2015To learn more or order the text, click on the image itself.  Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member?  Contact Denise in the WIA office for assistance.

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EI-TRAC trainingNew training program available from the American Hotel & Lodging Association’s Educational Institute: TRAC (Train, Retain, Assess, Certify)

Click on the image to learn more about the program.

WIA members can take advantage of the special introductory offer ($280) if you order before June 1, 2009.

For assistance with your AHLA member number, please contact the WIA office.

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