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The AH&LA Educational Institute has created a new video training program, “Enabling Independence: Service for Guests with Disabilities, to show employees how to confidently and respectfully deliver great service to guests with disabilities.

The 33-minute DVD training program provides information on new Americans with Disabilities Act (ADA) Title III non-discrimination requirements that went into effect march 2011. The video, presented in English & Spanish, shares practical guidelines for recognizing a disability, effectively communicating with people with disabilities, offering appropriate accommodations that meet their needs, and respectfully assisting them during their stay as well as during emergency situations. It covers expanded ADA requirements regarding power-driven mobility devices, service animals and practical steps employees can take to ensure the safety and satisfaction of guests with disabilities.

Bonus features include a leader’s guide (in English) with discussion questions, practice activities, an accomplishment checklist, an and optional 10-question quiz. A companion learner’s guide is available in side-by-side English & Spanish.

AH&LA members can receive 20% off of this valuable training program through AH&LA Educational Institute by clicking the image above. Questions about AH&LA membership? Call the WH&LA office at 262/782-2851.


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