lodging industry

You are currently browsing articles tagged lodging industry.

Who do you think are the best in Wisconsin’s lodging industry? Visit http://www.tfaforms.com/249235 to submit your nominations! Deadline for nominations is August 11, 2017. Questions? Contact Monica in the WH&LA office by email at  monica@wisconsinlodging.org or call 262/782-2851.  

Innkeeper of the Year
WH&LA recognizes the complete commitment to lodging excellence with this award, open to all WH&LA member property general managers or owner/operators, regardless of property size. One individual, one couple or one set of family members from the same property will be selected from all completed entries to receive WH&LA’s highest honor. Judging criteria include ongoing involvement in WH&LA and the lodging industry, commitment to both the profession & the community, personal and/or property achievements, general leadership abilities, and human resource skills.

Corporate Champion of the Year
This award is for key management of companies owning/operating multiple lodging properties in Wisconsin, with all of their Wisconsin properties in WH&LA membership. One individual will be selected from all completed entries by the Awards Committee to receive this prestigious honor. Judging criteria includes contributions to the company’s success in the lodging industry, personal or company recognition received, ongoing WH&LA involvement, and other industry or community involvement.

Associate of the Year
WH&LA honors a high degree of industry dedication & knowledge with this award, open to all current WH&LA associate members. One individual will be selected from all completed entries to receive WH&LA’s highest associate member honor. Judging criteria include a proven track record of exceptional commitment & service to the industry, ongoing participation in WH&LA, personal and/or company achievements and general leadership abilities.

Spirit of Hospitality Award
Is there someone very special working at your property who demonstrates the spirit of hospitality to your guests and to your staff? Only 12 WH&LA “Spirit of Hospitality” Awards will be given in 2017, making this achievement and recognition even more special to our winners! WH&LA’s Awards Committee will review all nominations remitted as required, review the description submitted on the Nomination Form on why they deserve this award, and will then  select the most deserving nominees to receive this year’s Award. WH&LA will then contact the person making the nomination to let them know if their nominee won, so that they may plan accordingly. Winners are not announced publicly until the Recognition Luncheon on November 6 at the Wisconsin Lodging Conference. Limit one entry per property.

Hero of Hospitality Award
The NEW hero of hospitality award was introduced to recognize employees who save a life or prevent serious injuries. The nominations committee established this award in 2017 to commend heroic acts performed by hospitality employees at Wisconsin Lodging properties. Any employee from a WH&LA property can submit a nomination on behalf of a colleague who performs a life-saving act, whether it’s clearing the airway of a choking victim or reporting a life-threatening security issue to authorities. Limit one entry per property.

NOMINATION RULES: All nominees must be employed by a current WH&LA member property. An official nomination form must be submitted for each nominee. All submitted materials become the property of WH&LA and will not be returned. In fairness to all candidates, no deadline extensions will be permitted.


Tags: , , , , ,

The American Hotel & Lodging Association (AHLA) recently launched an awareness campaign entitled “Search Smarter”  aimed at helping travelers avoid lost reservations, additional fees, and ruined vacations.

Americans make 500 online hotel bookings every 60 seconds, but evidence from new, extensive polling data from the American Hotel & Lodging Association (AHLA) suggests they’re not getting the deal they think they are. The two culprits are (1) online booking scams and (2) misleading marketing messages perpetrated by online travel agencies and their third-party affiliates.

Additional research reveals that online scams made through fraudulent sites are on the rise, resulting in 55 million “bad” bookings of this type each year, costing consumers $3.9 billion.  In 2015, just 6% of travelers reported booking on what they believed was a hotel’s official website, only to find they had booked on a fraudulent site not affiliated with the hotel. Just two years later, the number of travelers who have experienced this has nearly quadrupled to 22%. • Seniors in particular have major concerns about the lack of transparency in online booking – many of which are due to bad experiences. 1 in 10 consumers 65 or older say they have accidentally booked with a fake site when intending to book directly with a hotel.

AHLA Position

Transparency, consumer choice, and guest satisfaction are at the core of the hotel industry’s business model. AHLA is raising awareness among consumers, Congress, and federal agencies to make sure guests have all the necessary information prior to booking their hotel reservations. With so many ways to book a reservation, it’s important to make sure consumers understand how to slow down, search smarter and make the best decisions throughout the booking process for themselves and their families. Consumers should know what to look for before they book a hotel reservation.

Visit https://ahla.com/SearchSmarter to learn more about the “Search Smarter” campaign.


Tags: , , , , , , ,

The AHLA Stars of the Industry awards program was created more than 45 years ago to recognize outstanding accomplishments in the lodging industry. While the categories have evolved over the years, the concept is still the same — to honor lodging employees and properties that best symbolize the quality service of the industry. They want to hear your story!

The AHLA  is now accepting nominations for their STARS of the member companies, properties, and employees are eligible to submit an entry. Nonmembers will not be considered. Not sure if your property is an AH&LA member? Just reach out to AHLA Member Services at membership@ahla.com or (202) 289-3100.

Specific award categories are given based on property size. Size distinctions are small property(250 rooms or less) or large property (250 rooms or more). Important points to know about nominations:

  • Nominees can be either self or peer-nominated.
  • Support documentation may not exceed 10 pages. Videos may not exceed 3 minutes.
  • Incomplete entries will not be considered.

This year’s Stars of the Industry awards highlight the best employees from five coveted categories.

  • North Star Award: Lodging Employee of the Year 
  • General Manager of the Year 
    • Small property (250 rooms or less)
    • Large property (250 rooms or more)
  • Stevan Porter Emerging Hospitality Leader of the Year 
  • Paving the Way Award: Women In Lodging 
  • Innovation of the Year

Tags: , , , , , ,

Survey results from The U.S. Conference of Mayors (USCM) and the American Hotel & Lodging Association (AHLA) showed the valuable partnerships hotels and the travel sector have in cities across the country. According to the survey, the hotel industry is critical to local economics, career opportunities, community development, tax revenue, and growth.

Data was collected by more than 100 mayors, representing cities of 30,000 or more. The AH&LA Education Foundation funded the survey. Check out the key survey findings below, or click here to read the Executive Summary.

  • Tourism and the hospitality industry was cited as the second largest sector of the economy 20%; the healthcare industry was cited as the largest sector at 28%.
  • Nine out of ten mayors said their community would benefit from more hotels.
  • 70% of mayors believe hotels and lodging provide the best opportunity, benefits, and wages within the tourism industry.
  • 68 % of mayors report hotels and lodging are the largest contributors to their city’s destination marketing fund.



Tags: , , , ,

WH&LA’s 2016 Wisconsin Lodging Conference & Trade Show featured just under two days of whirlwind scheduling with attendees in many cases going right from the Conference to the polls and a busy night watching election results roll out, or in some cases hosting candidate election results festivities back at their properties!


With lodging member registration packages up another 10% for the third year in a row, and a completely full 84-booth Trade Show (the largest in over 10 years), our room block at our host hotel was exceeded, and additional rooms sold out. It was a great opportunity for lodging property owners and operators to network with peers around the state and gain some new perspectives, while also having some fun at the social events.


Special thanks go to our Chairman of the Board Dan Schetter, not only for his leadership of the association but also for wearing a second hat as General Manager of our host site: The Best Western Premier Waterfront Hotel & Convention Center! Dan and his team went above and beyond in accommodating our growing size and demonstrating their great hospitality as well.


Most members are not aware that the conference programming is created and set by a combination of our Education/Conference Committee and a special Program Task Force that chooses topics and provides speaker suggestions. This helps us to stay on track in providing the type of topics and content that is what you are looking for. Thanks go to Brandon Springer from Lake Lawn Resort for leading both groups through the program puzzle process, and to our Task Force lodging members for their valued input!


With a dozen fantastic packages assembled and donated by many dedicated leaders and members with values ranging from $500 to $2,000, our Monday night voice auction and reverse bingo was great entertainment, combined with plentiful and tasty food stations and beverage stations.  With our daytime silent auction combined with Monday evening’s events, well over $10,000 was raised for a combination of our legislative campaign funds, the Scholarship Fund, and for WH&LA’s Room Tax Legal Defense Fund. Thanks to not only our many donors but also our many buyers throughout the Conference!


Tags: , , , , , , ,

From American Express Open Forum:

Are you in a hiring quandary? All signs point to more businesses, big and small, planning to add to head counts. And many employees are itching to make a change after years of doing more work for the same (or even less) pay. Others simply feel they’ve been stagnating in their jobs for the past few years, and can’t wait to spread their wings at a new company.

So either you’ll need to hire because a current employee leaves for greener pastures, or you’ll want to hire because you’ve got more business than you can handle. Still, you’re leery of the expense involved. What’s a small business owner to do?

Consider hiring a new college grad. If you typically don’t think of recent graduates as a source of employees for your business, it’s time to think again. A survey late last year by the National Association of Colleges and Universities found employers were planning to hire 9.5 percent more graduates from the class of 2012 than from the class of 2011.

A similar study by the Collegiate Employment Research Institute at Michigan State University reports hiring of new college graduates will increase by 7 percent, and described employers as more optimistic about the college labor market than they have been since the pre-recession days of 2007continue reading at American Express’ OpenForum.com.


Tags: , , , , , , , ,

Over the coming weeks we will feature information on each educational session to be held at the Wisconsin Lodging Conference. The highlight series will give you a glimpse into the sessions, introduce the speakers, and provide a link to register to take advantage of the abundance of lodging information planned.

Straight Talk on the Industry 2011


Wisconsin Lodging Conference & Trade Show
November 6-8, 2011
Radisson Paper Valley Hotel, Appleton


Tags: , , , , ,


Tags: , , , ,

WOW! Our hard-working Program Task Force has put together an amazing line up of talented speakers for the 2010 Wisconsin Lodging Conference & Trade Show and here’s just a sneak peek at who will be presenting:

Mark Murphy
He holds a law degree & an MBA, spent 16 years as director of athletics at the college level and played professional football for the Washington Redskins for eight years, earning a Super Bowl ring with them in 1982. As Green Bay Packers’ President & CEO since January 2008, Mr. Murphy, brings his extensive experience to (in his words) “one of the great franchises in all of professional sports, with a rich history and incredible fan support.”

Mr. Murphy opens this year’s Conference on Monday, October 25th at 9:00 am where he’ll share Delivering the Total Guest Experience.

Brad Brewer
As Regional Business Development Manager for MileStone Internet Marketing, Mr. Brewer specializes in search engine marketing and e-commerce strategies for the hospitality industry. Since 2008 he has worked closely with properties, management companies and tourism organizations to develop complete Internet marketing solutions.

Mr. Brewer will be presenting two Internet Marketing  & Social Media breakout sessions this year, the first on Monday, 10/25 will cover local versus global search, utilizing directory listings to drive relevance to your web site and more. On Tuesday, Mr. Brewer will be back again with a program on Web 2.0 including social media and monitoring online conversations about your property.

Susan Hartman
Tuesday morning kicks off with Reinventing Your Business by strategic planning expert Susan Hartman. Founder & President of the The Hartman Group, Ms. Hartman can help you to better understand your business, your customers and your competitive field. Then, once she’s helped you identify and understand the opportunities available to you, she’ll work with you to develop customized solutions to achieve success.

Let’s face it, most guests’ expectations have changed in the last few years and Ms. Hartman will lead a discussion on what it takes to make your business thrive in the ‘new normal’.

Michael J. “Doc” Terry, PhD
With a background in hospitality Marketing, Finance & Operations, Dr. Terry is frequently in demand as a consultant, coach and speaker.  He is one of those rare finds– enthusiastic, educated, and grounded in practical experience.

Thanks to American Express and the American Hotel & Lodging Educational Institute (AHLEI) we are fortunate to have Dr. Terry with us to share Does Your Marketing Plan Have Real ROI? In this Tuesday morning breakout session, Dr. Terry will share marketing culture used by both domestic and global lodging companies as well as his five steps to maximizing YOUR marketing ROI. You will leave with innovative skills you can use immediately to prepare for 2010/11.

Robert Cole
Finally, to wrap up the Conference, Robert Cole from RockCheetah will take attendees through Future Lodging Trends & Emerging Technologies. With 30 years of hospitality experience, Mr. Cole provides hospitality marketing strategy and travel technology management advisory services to the lodging & tourism industries.

He joins us for the closing session at 11:00 am Tuesday with a look at technology advancements including search & personalization as well as anytime/ anywhere mobile access and what that means for your lodging business.

Are you registered yet? Early bird registration expires Tuesday, 10/12 – don’t miss out! Download the full registration information here or sign up online today.


Tags: , , ,

“The American Hotel & Lodging Educational Institute (AHLEI) is revising its Certified Lodging Security Director (CLSD) review materials and exam to include new information from the Department of Homeland Security (DHS) on terrorism threats and hazards and protective measures for lodging; USA PATRIOT Act information; information from the Occupational Safety and Health Administration (OSHA) on standards important to security directors; Centers for Disease Control and Prevention (CDC) information; and Payment Card Industry (PCI) compliance standards affecting security.

In addition to the updated content, the format of the review materials will be revised. Candidates for the CLSD designation will now receive a Exam Preparation Booklet with their resource materials to streamline and focus their study and exam preparation more effectively. This booklet, along with a CD that includes resource materials, lets candidates assess their knowledge and experience by individual competency, and then directs them to the specific resource by volume, chapter, and subject for study and review.

For more information on the release of the updated CLSD certification materials, check out the AHLEI certification page here.  Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member? Contact Denise in the WH&LA office for assistance.


Tags: , , , , , ,

« Older entries