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Who do you think are the best in Wisconsin’s lodging industry? Visit http://www.tfaforms.com/249235 to submit your nominations! Deadline for nominations is August 11, 2017. Questions? Contact Monica in the WH&LA office by email at email@example.com or call 262/782-2851.
Innkeeper of the Year
WH&LA recognizes the complete commitment to lodging excellence with this award, open to all WH&LA member property general managers or owner/operators, regardless of property size. One individual, one couple or one set of family members from the same property will be selected from all completed entries to receive WH&LA’s highest honor. Judging criteria include ongoing involvement in WH&LA and the lodging industry, commitment to both the profession & the community, personal and/or property achievements, general leadership abilities, and human resource skills.
Corporate Champion of the Year
This award is for key management of companies owning/operating multiple lodging properties in Wisconsin, with all of their Wisconsin properties in WH&LA membership. One individual will be selected from all completed entries by the Awards Committee to receive this prestigious honor. Judging criteria includes contributions to the company’s success in the lodging industry, personal or company recognition received, ongoing WH&LA involvement, and other industry or community involvement.
Associate of the Year
WH&LA honors a high degree of industry dedication & knowledge with this award, open to all current WH&LA associate members. One individual will be selected from all completed entries to receive WH&LA’s highest associate member honor. Judging criteria include a proven track record of exceptional commitment & service to the industry, ongoing participation in WH&LA, personal and/or company achievements and general leadership abilities.
Spirit of Hospitality Award
Is there someone very special working at your property who demonstrates the spirit of hospitality to your guests and to your staff? Only 12 WH&LA “Spirit of Hospitality” Awards will be given in 2017, making this achievement and recognition even more special to our winners! WH&LA’s Awards Committee will review all nominations remitted as required, review the description submitted on the Nomination Form on why they deserve this award, and will then select the most deserving nominees to receive this year’s Award. WH&LA will then contact the person making the nomination to let them know if their nominee won, so that they may plan accordingly. Winners are not announced publicly until the Recognition Luncheon on November 6 at the Wisconsin Lodging Conference. Limit one entry per property.
Hero of Hospitality Award
The NEW hero of hospitality award was introduced to recognize employees who save a life or prevent serious injuries. The nominations committee established this award in 2017 to commend heroic acts performed by hospitality employees at Wisconsin Lodging properties. Any employee from a WH&LA property can submit a nomination on behalf of a colleague who performs a life-saving act, whether it’s clearing the airway of a choking victim or reporting a life-threatening security issue to authorities. Limit one entry per property.
NOMINATION RULES: All nominees must be employed by a current WH&LA member property. An official nomination form must be submitted for each nominee. All submitted materials become the property of WH&LA and will not be returned. In fairness to all candidates, no deadline extensions will be permitted.
Tags: awards, hotel industry, lodging, lodging industry, WH&LA, Wisconsin Hotel & Lodging Association
The American Hotel & Lodging Association (AHLA) recently launched an awareness campaign entitled “Search Smarter” aimed at helping travelers avoid lost reservations, additional fees, and ruined vacations.
Americans make 500 online hotel bookings every 60 seconds, but evidence from new, extensive polling data from the American Hotel & Lodging Association (AHLA) suggests they’re not getting the deal they think they are. The two culprits are (1) online booking scams and (2) misleading marketing messages perpetrated by online travel agencies and their third-party affiliates.
Additional research reveals that online scams made through fraudulent sites are on the rise, resulting in 55 million “bad” bookings of this type each year, costing consumers $3.9 billion. In 2015, just 6% of travelers reported booking on what they believed was a hotel’s official website, only to find they had booked on a fraudulent site not affiliated with the hotel. Just two years later, the number of travelers who have experienced this has nearly quadrupled to 22%. • Seniors in particular have major concerns about the lack of transparency in online booking – many of which are due to bad experiences. 1 in 10 consumers 65 or older say they have accidentally booked with a fake site when intending to book directly with a hotel.
Transparency, consumer choice, and guest satisfaction are at the core of the hotel industry’s business model. AHLA is raising awareness among consumers, Congress, and federal agencies to make sure guests have all the necessary information prior to booking their hotel reservations. With so many ways to book a reservation, it’s important to make sure consumers understand how to slow down, search smarter and make the best decisions throughout the booking process for themselves and their families. Consumers should know what to look for before they book a hotel reservation.
Visit https://ahla.com/SearchSmarter to learn more about the “Search Smarter” campaign.
Tags: AHLA, American Hotel & Lodging Association, educational resources, hotel, hotel industry, lodging, lodging industry, Smith Travel Research
The AHLA Stars of the Industry awards program was created more than 45 years ago to recognize outstanding accomplishments in the lodging industry. While the categories have evolved over the years, the concept is still the same — to honor lodging employees and properties that best symbolize the quality service of the industry. They want to hear your story!
The AHLA is now accepting nominations for their STARS of the member companies, properties, and employees are eligible to submit an entry. Nonmembers will not be considered. Not sure if your property is an AH&LA member? Just reach out to AHLA Member Services at firstname.lastname@example.org or (202) 289-3100.
Specific award categories are given based on property size. Size distinctions are small property(250 rooms or less) or large property (250 rooms or more). Important points to know about nominations:
- Nominees can be either self or peer-nominated.
- Support documentation may not exceed 10 pages. Videos may not exceed 3 minutes.
- Incomplete entries will not be considered.
This year’s Stars of the Industry awards highlight the best employees from five coveted categories.
- North Star Award: Lodging Employee of the Year
- General Manager of the Year
- Small property (250 rooms or less)
- Large property (250 rooms or more)
- Stevan Porter Emerging Hospitality Leader of the Year
- Paving the Way Award: Women In Lodging
- Innovation of the Year
Tags: AHLA, American Hotel & Lodging Association, awards, hotel, hotel industry, lodging, lodging industry
Survey results from The U.S. Conference of Mayors (USCM) and the American Hotel & Lodging Association (AHLA) showed the valuable partnerships hotels and the travel sector have in cities across the country. According to the survey, the hotel industry is critical to local economics, career opportunities, community development, tax revenue, and growth.
Data was collected by more than 100 mayors, representing cities of 30,000 or more. The AH&LA Education Foundation funded the survey. Check out the key survey findings below, or click here to read the Executive Summary.
- Tourism and the hospitality industry was cited as the second largest sector of the economy 20%; the healthcare industry was cited as the largest sector at 28%.
- Nine out of ten mayors said their community would benefit from more hotels.
- 70% of mayors believe hotels and lodging provide the best opportunity, benefits, and wages within the tourism industry.
- 68 % of mayors report hotels and lodging are the largest contributors to their city’s destination marketing fund.
Tags: AHLA, Educational Institute, hotel industry, lodging industry, US Conference of Mayors
WH&LA’s 2016 Wisconsin Lodging Conference & Trade Show featured just under two days of whirlwind scheduling with attendees in many cases going right from the Conference to the polls and a busy night watching election results roll out, or in some cases hosting candidate election results festivities back at their properties!
With lodging member registration packages up another 10% for the third year in a row, and a completely full 84-booth Trade Show (the largest in over 10 years), our room block at our host hotel was exceeded, and additional rooms sold out. It was a great opportunity for lodging property owners and operators to network with peers around the state and gain some new perspectives, while also having some fun at the social events.
Special thanks go to our Chairman of the Board Dan Schetter, not only for his leadership of the association but also for wearing a second hat as General Manager of our host site: The Best Western Premier Waterfront Hotel & Convention Center! Dan and his team went above and beyond in accommodating our growing size and demonstrating their great hospitality as well.
Most members are not aware that the conference programming is created and set by a combination of our Education/Conference Committee and a special Program Task Force that chooses topics and provides speaker suggestions. This helps us to stay on track in providing the type of topics and content that is what you are looking for. Thanks go to Brandon Springer from Lake Lawn Resort for leading both groups through the program puzzle process, and to our Task Force lodging members for their valued input!
With a dozen fantastic packages assembled and donated by many dedicated leaders and members with values ranging from $500 to $2,000, our Monday night voice auction and reverse bingo was great entertainment, combined with plentiful and tasty food stations and beverage stations. With our daytime silent auction combined with Monday evening’s events, well over $10,000 was raised for a combination of our legislative campaign funds, the Scholarship Fund, and for WH&LA’s Room Tax Legal Defense Fund. Thanks to not only our many donors but also our many buyers throughout the Conference!
Tags: hotel, hotel industry, lodging, lodging industry, Lodging Trade Show, WH&LA, Wisconsin, Wisconsin Lodging Conference
Hotel industry experts say hiring is back on the rise after its recession-period low in 2009. With the hospitality industry now three years into a recovery period, revenue increases are expected to offset the anticipated growth in labor costs as hotels replace staff positions that were cut in the downturn.
The number of man-hours worked at U.S. hotels in 2011 was up 3.1% over 2010, closely mirroring growth rates in rooms sold, according to research from PKF Hospitality Research. Hotels are re-hiring staff as business volume increases and reinstating services and amenities that were cut during the recession, said Robert Mandelbaum, director of research information services for PKF.
Continue reading at HotelNewsNow.com.
Tags: hospitality, hotel industry, labor costs, revenue, wisconsin hotels, working
“The American Hotel & Lodging Educational Institute (AHLEI) is revising its Certified Lodging Security Director (CLSD) review materials and exam to include new information from the Department of Homeland Security (DHS) on terrorism threats and hazards and protective measures for lodging; USA PATRIOT Act information; information from the Occupational Safety and Health Administration (OSHA) on standards important to security directors; Centers for Disease Control and Prevention (CDC) information; and Payment Card Industry (PCI) compliance standards affecting security.
In addition to the updated content, the format of the review materials will be revised. Candidates for the CLSD designation will now receive a Exam Preparation Booklet with their resource materials to streamline and focus their study and exam preparation more effectively. This booklet, along with a CD that includes resource materials, lets candidates assess their knowledge and experience by individual competency, and then directs them to the specific resource by volume, chapter, and subject for study and review.”
For more information on the release of the updated CLSD certification materials, check out the AHLEI certification page here. Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member? Contact Denise in the WH&LA office for assistance.
Tags: AHLEI, American Hotel & Lodging Educational Institute, Certified Lodging Security Director, hotel industry, lodging industry, training materials, training products
The Rudner Law Offices is proud to continue its series of no-cost educational audioconferences exclusively for hotel, resort and conference center salespeople.
EXCEPTIONAL CONTRACTS, EXCEPTIONAL ISSUES
April 22nd, 3:00 pm CST
Discussion: “When a production company wants to film in your hotel, what contract do you use? Does your contract protect you against the exceptional risk to your property’s reputation, interference with other guest’s experience and property damage? What are the unique issues presented by a Passover group which wants to take over your hotel? What measures do you take when hosting events primarily attended by minors? On what basis do you determine which groups require additional security? Do you have to agree to a citywide contract just because you believe “everyone else” is? What are the legal issues presented by these contracts? We will discuss these and other unique contracts, and also answer questions (submitted by participants in advance of our call) on a wide range of group sales issues.”
“There is no charge for participation in the audioconference. We promise a high-quality and timely seminar, and we encourage your participation. During the last portion of the seminar, we will answer questions submitted by registrants. Please email any questions you would like for us to consider covering to email@example.com as soon as possible.”
TO REGISTER FOR THE SEMINAR:
Please send an email to firstname.lastname@example.org no later than 24 hours prior to the seminar. Identify the name and email address of each person who will join in on the call (salespeople at the same location must listen together by speaker phone), and the property at which each participant is currently employed. If you have a question which you want to have anonymously addressed during the seminar on ANY subject regarding group sales contracts, please submit that question at the time of your registration.
The day before the seminar you will be sent an email which will provide the toll-free telephone number for you to call in on to join the seminar, as well as a required code number you will need to join the seminar
There is no charge for participation in the audioconference.
The WIA does not endorse Rudner Law Offices nor any of their seminars, materials, or information, and will not be held accountable for any such representations. The information above is simply provided as a courtesy to our members.
Tags: free audio conference, free audioconference, hotel industry, Legal audio conference, lodging industry, Rudner Law Office
Staff turnover. It happens in the hospitality industry, and with turnover comes the need for continuous, high quality, affordable training options. Did you know the Wisconsin Innkeepers Association (WIA) and the Educational Institute of AH&LA have teamed up to provide WIA members access to a free Resource Lending Library?
WIA members can check out a variety of materials such as the following for only a $5 shipping/ handling fee:
- Competitive Edge: Sales Strategies for Small Properties (video)
- Front Office Quality Service: Exceeding Guest Expectations (workbook)
- Managing Housekeeping Operations (video)
- Understanding Hospitality Law (text)
- Security: Key Control & Guest Privacy (video)
For more information about the Lending Library or to view the full list of available resources, please contact Pamela in the WIA office.
Tags: AHLA, American Hotel & Lodging Association, Educational Institute, educational resources, hotel industry, lending library, lodging industry, training materials, training products, WIA, Wisconsin, Wisconsin Innkeepers Association
Click on the image above for more information from the AH&LA Educational Institute.
Need help with your AH&LA ID Number or not sure if you’re an AH&LA Member? Contact Denise in the WIA office for assistance.
Tags: AHLA, American Hotel & Lodging Association, Educational Institute, educational resources, hotel industry, lodging industry, training materials, training products, WIA, Wisconsin Innkeepers Association