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The Wisconsin Hotel & Lodging Association is pleased to announce we are accepting applications for our 2017 Scholarships. This year we have two scholarships available! After over 100 years representing Wisconsin’s third largest industry, we are excited to recognize qualified students with the following  opportunities for their education:

  • The WH&LA Merit Scholarship offers up to $2000 to be applied toward education. Online application available click here.
  • The GMH&LA Cal Worrell Scholarship offers a $1000 to be applied toward education. Online application available click here.

Scholarship Eligibility Requirements:

  • Reside in Wisconsin
  • Enrolled in an accredited member college/university in Wisconsin
  • Declared major in a hospitality program with lodging components
  • Work experience in the hospitality industry

Applications must be submitted by April 12 for recognition.

Distribution of funds available for September 2017. Recipients must be present at the Wisconsin Lodging Conference Luncheon at The Potawatomi Hotel & Casino in Milwaukee, WI on November 6, 2017.

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This new book has a solid understanding of revenue management’s key concepts and the application of effective revenue management strategies and tactics that have become critical for today’s hospitality operations. General Managers, marketing professionals, front office managers, revenue managers, and financial professionals within a hospitality operation will all benefit from the practical revenue management information presented in this book. Readers will learn the difference between strategic and tactical revenue management and why that distinction is critical, the tools that are available to revenue managers and when to use them, the broad range of information needed to effectively maximize revenue, vital issues to consider before implementing revenue management tactics, how revenue management is often misunderstood and applied inappropriately, the significant potential consequences of using revenue management poorly, as well as the benefits it can provide when done well.

Click the image to learn more or purchase this item from the American Hotel & Lodging Association Educational Institute.

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The Supervisory Skill Builders curriculum provides need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. Ideal as a self-trainer or for learning in groups, the series helps supervisors: meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; gain respect, trust, and support from the people who work for them. The set of 9 titles provide an entertaining approach to building supervisory skills.

Click the image to learn more or purchase this item from the American Hotel & Lodging Association Educational Institute.

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These 30-minute online programs are the perfect tools for educating front line positions in compliance with PCI Standards to protect your guest’s sensitive payment card data from credit card fraud, identity theft, and potential security breaches.

This online training comes in six versions, each focusing on the specific PCI requirements relevant to the job position and the employee’s responsibility for safeguarding sensitive payment card data. The six versions are: Information Technology, Front Desk, Retail Operations, Food and Beverage, Accounting, and Sales and Catering.


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Guests know and value your commitment to making their experience the best it can be. Set the gold standard of guest satisfaction – the commitment goes a long way toward increasing guest trust and confidence, which is the basis for developing guest brand loyalty and increasing revenues.

Guest Service Gold is a comprehensive program designed to accomplish the goal of creating guest service-oriented line-level employees who know how to engage with guests in order to provide memorable guest service.

In the ever changing world of social media, the right guest service can set your brand apart from the others. A successful marketing and advertising plan starts with great customer service – set the gold standard today.

AH&LA members can receive 20% off of this valuable training program through AH&LA Educational Institute by clicking the image above. Questions about AH&LA membership? Call the WH&LA office at 262/782-2851.

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WH&LA’s new Sales Webinar Series launches January 2012, and we’ve got our first educational webinar lined up – Social Media: A Roadmap to Bookings! The deadline to register is Friday, January 6, so sign up now!

Learn where lodging properties should market in social media, why social media is an integral park of any property’s marking mix, and key points about social media. Join Tracy Terry, President and founder of Trust eMedia as she walks participants through the basics to mapping a social media journey.

The webinar is scheduled for Wednesday, January 11 at 2:00 p.m. Cost is $25 per log-in for WH&LA members and $75 per log-in for non-members. Registrations received after the January 6 deadline will increase to $35 per log-in for WH&LA members and $85 per log-in for non-members.

Sponsored by Procter & Gamble

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On April 26, Wil-Kil Pest Control sponsored and presented a free webinar on bed bug identification, detection, prevention and treatment. Speakers Randy Allen and Craig Rohde shared excellent information with attendees including:

  • Where bed bugs come from
  • Anatomy of a bed bug
  • Ways to protect your property
  • Canine detection services & more!

If you missed the presentations, members can access a recording here. (You will need your member ID and password for access – contact Michelle the WH&LA office if you can not log in.)

For more information on Wil-Kil and their bed bug detection and treatment services, please see their website.

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Focus on Energy is set to host a “Smart Strategies for Hotels” seminar at the Radisson La Crosse on April 26, and is offering a $20 discount to WH&LA members. The seminar will help lodging property owners and managers to understand where and how energy is used at hotels; identify energy-saving opportunities throughout your facility; and estimate potential energy savings and develop an effective energy-management plan.

The cost to register is just $79 with the WH&LA member discount ($99 for non-members). The class includes training materials, continental breakfast and lunch.

For more information and to register, click here. This workshop is held from 8:00 a.m. to 4:00 p.m. Continental breakfast and registration begins at 7:30 a.m. Lunch is also provided. Use WHLA when prompted to enter a discount code while registering. The seminar flier can be downloaded here.

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