AH&LA Information Resources

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February Educational Discounts from AH&LA EI: ‘Service for Guests with Disabilities’ – 20% off

January 30, 2012 in AH&LA Information Resources | No comments

The AH&LA Educational Institute has created a new video training program, “Enabling Independence: Service for Guests with Disabilities, to show employees how to confidently and respectfully deliver great service to guests with disabilities.

The 33-minute DVD training program provides information on new Americans with Disabilities Act (ADA) Title III non-discrimination requirements that went into effect march 2011. The video, presented in English & Spanish, shares practical guidelines for recognizing a disability, effectively communicating with people with disabilities, offering appropriate accommodations that meet their needs, and respectfully assisting them during their stay as well as during emergency situations. It covers expanded ADA requirements regarding power-driven mobility devices, service animals and practical steps employees can take to ensure the safety and satisfaction of guests with disabilities.

Bonus features include a leader’s guide (in English) with discussion questions, practice activities, an accomplishment checklist, an and optional 10-question quiz. A companion learner’s guide is available in side-by-side English & Spanish.

AH&LA members can receive 20% off of this valuable training program through AH&LA Educational Institute by clicking the image above. Questions about AH&LA membership? Call the WH&LA office at 262/782-2851.

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Take advantage of HCareers discount for WH&LA members

January 11, 2012 in AH&LA Information Resources | No comments

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Educational Discounts from AH&LA EI: Guest Service Gold – 20% off

January 3, 2012 in AH&LA Information Resources | No comments

Guests know and value your commitment to making their experience the best it can be. Set the gold standard of guest satisfaction – the commitment goes a long way toward increasing guest trust and confidence, which is the basis for developing guest brand loyalty and increasing revenues.

Guest Service Gold is a comprehensive program designed to accomplish the goal of creating guest service-oriented line-level employees who know how to engage with guests in order to provide memorable guest service.

In the ever changing world of social media, the right guest service can set your brand apart from the others. A successful marketing and advertising plan starts with great customer service – set the gold standard today.

AH&LA members can receive 20% off of this valuable training program through AH&LA Educational Institute by clicking the image above. Questions about AH&LA membership? Call the WH&LA office at 262/782-2851.

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AH&LA Members save 20% With AH&LA Educational Institute this month!

December 1, 2011 in AH&LA Information Resources | No comments

During the month of December, AH&LA members will receive an additional 20% off products from the Educational Institute as a thank you for supporting AH&LA and WH&LA.

All WH&LA member properties with 51 or more rooms are automatically AH&LA members. Questions about your AH&LA membership status or interested in becoming an AH&LA member? Email Jennifer in the WH&LA office or call 262/782-2851.

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WH&LA Capitol Insider: ADA Changes – Resources for Lodging

November 14, 2011 in AH&LA Information Resources | No comments

The American Hotel & Lodging Association (AH&LA) recently announced three new resources for lodging properties looking for further guidance on the Americans with Disabilities Act (ADA) changes. More on these resources, including an online tools list and “Quick Guide,” which diagrams the differences in requirements between “existing properties” and “future construction & alterations” can be found here by clicking the November 11 link.

The above link is password protected for lodging members only. Contact Michelle in the WH&LA office if you need help logging in or call 262/782-2851.

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AH&LA Educational Institute ‘Hot Seller’: Lodging Security Officer Program

November 1, 2011 in AH&LA Information Resources | No comments

The Lodging Security Officer Program has recently been revised to include the following new or updated topics:

  • Revised ADA regulations
  • Child trafficking/Protection of children
  • Expanded bomb search information
  • Anti-terrorism/Signs of terrorism
  • Foodborne illnesses
  • Active shooters
  • Handling the death of a guest
  • Hostage situations
  • Shelter-in-place

Click the image to the left to purchase these training materials!

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Save on Resources from AH&LA Educational Institute!

September 27, 2011 in AH&LA Information Resources | No comments

Enabling Independence: Service for Guests with Disabilities (Video)
The Americans with Disabilities Act (ADA) guarantees basic rights for people with disabilities, including full and equal access to your property and services. This new video highlights the unique needs of guests with various disabilities and identifies how lodging employees can accommodate their desire for independence. It also covers expanded ADA requirements regarding power-driven mobility devices, service animals, and practical steps you can take to ensure the safety and satisfaction of guests with disabilities.Bilingual DVD (English/Spanish). The companion material with this DVD will include a Leader’s Guide and sample Learner’s Guide in PDF format.

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Bring Sustainability to Food & Beverage Services with a Focus on Food

September 21, 2011 in AH&LA Information Resources | No comments

By Cheryl Baldwin, Ph.D., Vice President of Science & Standards, Green Seal
This article is published courtesy of the American Hotel & Lodging Association Educational Institute

Businesses that incorporate sustainable practices benefit with increased financial success. This was illustrated during the economic downturn in 2008–2009, when businesses committed to sustainability financially outperformed industry averages by 15 percent (Mahler et al., 2009).  Sustainable practices in lodging and hospitality have traditionally translated to energy and water efficiency and waste reduction, for the rooms and conference space.  For the food and beverage services, however, the focus should be on food.

Why food?  The production, distribution, preparation, and disposal of food are sources of enormous environmental damage. The amount of energy used to produce, process, package, store, and transport food is seven-and-a-half times the amount of energy the food actually provides in return (Heller and Keoleian, 2000). This has led to the food supply contributing significantly to climate change, responsible for about one-third of global greenhouse gasses (Bellarby et al., 2008). Agriculture is also one of the primary sources of biodiversity loss (Convention on Biological Diversity, 2010). Topsoil is being lost at rates significantly greater than it is being formed. Agriculture is responsible for two-thirds of fresh water use and 70 percent of the pollution of rivers and streams (Food and Agriculture Organization of the United Nations, 1995; United States Environmental Protection Agency, 1998). As a result, most of the environmental impact from the day-to-day operation from food and beverage services isn’t from energy or water use, it is from the food purchased or wasted (Baldwin et al., 2010).  The damage from food – the “foodprint” – can be reduced to become more sustainable and better for the planet, its people, and your bottom line.

Read more here.
This link is password protected for lodging members only. If you need help logging in, email Michelle in the WH&LA office or call 262/782-2851.

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AH&LA Compiles List of ‘Disaster Action Items’ After Hurricane Irene

September 8, 2011 in AH&LA Information Resources | No comments

From the American Hotel & Lodging Association:

While Hurricane Irene and its ensuing damage served as a learning experience for the lodging industry, hoteliers along the eastern seaboard provided exceptional service and safety to guests. The American Hotel & Lodging Association (AH&LA) polled members to determine the extent of their damage and recommendations and tips. A number of hoteliers relayed stories ranging from employees who went above and beyond to salvage disrupted weddings to sleeping on cots in order to stay on property to acts of kindness by both employees and guests.

The survey revealed that the top issues hoteliers faced were labor challenges around employees being able to get to work, power loss, wind damage, flooding, leaks, and food spoilage.  Hoteliers said among the things they’d do differently include getting a generator, better employee training and communication, addressing prepaid rooms needing to be cancelled, and revising action plans.

AH&LA culled together a lengthy list of action items to consider in advance, during, and following a natural disaster, including:
-Review insurance coverages and reporting requirements with your agent
-Designate a signal phone number for employees to call for the latest information on schedules, closing, rooms, etc.
-Secure storage of vital employee and financial records
-Block rooms for employees and corporate team members
-Conduct inventory and order additional non-perishable food and paper products
-Secure sandbags if flooding is anticipated
-Procure additional cash for purchases post storm
-Store as much water as possible in tubs, sinks, and other containers, as well as ice
-Provide glowsticks to guests and place in halls and stairs

“This year has shown us that you don’t have to be in a traditionally natural disaster prone area to be affected,” said AH&LA President/CEO Joe McInerney.  “The best thing for hoteliers to do is to start preparing before a warning is even issued.”

For a complete list of member recommendations, along with federal and allied member resources available to help members prepare for natural disasters ranging from hurricanes to earthquakes to tornados, visit http://www.ahla.com/irene/

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Take advantage of HCareers discount for WH&LA members

August 29, 2011 in AH&LA Information Resources | No comments

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