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Ensure the smooth and efficient running of your property by training those positions closest to your guests. The Skills Training online programs focus on job specific responsibilities and tasks with emphasis on the importance of getting to know your property, safety procedures, and security policies every employee must know and follow. The four programs utilize video segments, interactive activities, printable checklists and worksheets, as well as a 25-question quiz at the end of each programs to test learner mastery of the required knowledge and skills. It takes approximately 3.5 hours to complete each online program. Users have three months’ access to the program. The four key positions targeted by the Skills Training programs are: Front Desk Representative, Guestroom Attendant, Maintenance Employee, and Restaurant Server.
Click the image to learn more or purchase this item from the American Hotel & Lodging Association Educational Institute.
From the American Hotel & Lodging Association (AH&LA):
Worldwide, more than a million children are trafficked each year, primarily for sexual or labor exploitation. It’s not just a problem in developing countries; it’s here in the United States. During this webinar, panelists and U.S. Immigration and Customs Enforcement, will discuss what hoteliers should look for to identify trafficking, steps to take if you suspect trafficking, how to work with local authorities, and resources available.
The live webinar is scheduled for October 16, 1 – 2:30 p.m. CDT.
Jennifer Silberman, vice president, corporate responsibility, Hilton Worldwide
Brenda Raley, senior director, performance training, Choice Hotels
Bret Limage, assistant general counsel, Choice Hotels
Mar Smith, PhD, executive director, Businesses Ending Slavery and Trafficking
Beatríz R. Menanteau, Esq., The Advocates for Human Rights
AH&LA Chair Nancy Johnson, executive vice president, Carlson Rezidor Hotel Group
This Webinar is courtesy of Carlson Rezidor, and is complimentary to AH&LA members and $99 for nonmembers.
The lodging directory listing form was mailed out to properties in August – make sure that the form is returned by September 26 at 5:00PM to make sure that your property is listed correctly!
Should you need another copy of the listing proof, please send an email to firstname.lastname@example.org, or by calling us at (62/782-2851. Should we not receive an updated listing form from you by that time, we will list the information that we currently have on file for your property.
Occupancy was up in Wisconsin for August 2012 compared to August 2011 and nearly all market areas saw an increase in occupancy, with the largest increase in Wausau/Stevens Point. ADR was up statewide compared to August 2011, with the largest increase in Green Bay MSA.
To view Smith Travel Data for your region for August 2012, click here.
The link above is password protected for lodging members only – email Michelle in the WH&LA office if you need help logging in or call 262/782-2851.
Provided by STR. For detailed lodging performance data for your area, contact STR at 615/824-8664 x3504 or email@example.com.