July 2012

You are currently browsing the monthly archive for July 2012.

From the American Hotel & Lodging Association (AH&LA):

For 2011, the U.S. lodging industry posted pre-tax profits of $21.6 billion – up from $18 billion in 2010 – and $137.5 billion in sales – up from $127.7 billion in 2010, according to the AH&LA Lodging Industry Profile (LIP), an annual statistical analysis of the industry.  This $137.5 billion contributed to an overall $813 billion in tourism sales, with resident and international travelers’ expenditures in the U.S. estimated at $2.2 billion/day; $92.8 million/hour; $1.5 million/minute; and $25,700/second.

The percentage of international travelers to the U.S. increased four percent from 59.7 million in 2010, to a record 63.2 in 2011; arrivals from overseas travelers increased by six percent to a record 27.9 million.  The top 10 countries in terms of U.S. arrivals for 2011 were Canada (21 million), Mexico (13.4 million) the United Kingdom (3.8 million), Japan (3.2 million), Germany (1.8 million), France (1.5 million), Brazil (1.5 million), South Korea (1.1 million), China (1.1 million), and Australia (1 million).  These 10 countries accounted for 80 percent of U.S. international visitors.

AH&LA’s LIP provides a comprehensive, easy-to-read list of these and other significant facts about the lodging, travel, and tourism industries, including employment impact; international travel statistics; and property and room breakdowns by location, rate, and size.

The complete 2012 AH&LA Lodging Industry Profile is available on AH&LA’s Information Center page here.


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Who do you think are the best – the “stars” – in Wisconsin’s lodging industry? It only takes a minute to send in who you think should be considered for WH&LA’s
- Innkeeper of the Year
- Associate of the Year
- Spirit of Hospitality award

WH&LA recognizes the complete commitment to lodging excellence with the “Innkeeper of the Year” award, open to all WH&LA member properties, regardless of size. One individual, one couple or one set of family members from the same
property will be selected from all completed entries to receive WH&LA’s highest honor.

WH&LA honors a high degree of industry dedication and knowledge with the “Associate of the Year” award, open to all current WH&LA associate members.

The “Spirit of Hospitality” award honors lodging employees who are exemplary role models of the true spirit of hospitality in Wisconsin. Limit one entry per property; owners, operators and general managers are not eligible for this award.

For complete nomination rules and to enter your nominations for the awards, visit www.WisconsinLodging.org/stars.
All nominations are due by August 3, 2012.


Greening Food and Beverage Services & Hotel Sustainable Development – 25% Off

Sustainability and green are more than buzzwords; they are vital keys to the profits of food service businesses and their relationships with customers. Food production and service make a huge impact on people and the environment, much of it negative.  Greening Food and Beverage Services shows readers how food service affects air quality, oceans, fresh waters, and land use, and how food professionals can implement methods to make positive changes while boosting profitability and marketability. Anyone involved in the food industry will benefit from this practical book that offers a blueprint for making any food service operation more sustainable.  In Hotel Sustainable Development, leading sustainable development experts identify emerging trends and discuss how sustainability affects regulatory, policy, development, architectural, financial, and operational issues.  Each chapter presents important elements in the implementation of sustainable development to provide valuable insights to hotel investors, developers, owners, and lodging operators.

Click the image to learn more or purchase this item from the American Hotel & Lodging Association Educational Institute.


Congratulations to the following WH&LA members on their recent awards and recognition:

Eagle Harbor Inn, Ephraim, was awarded TripAdvisor’s 2012 Certificate of Excellence, in recognition of consistent commendation from travelers.

Heidel House Resort & Spa, Green Lake, has received the 2012 Best of MidAmerica award from Meetings Focus magazine. The award names hotels and resorts that deliver excellent meeting experiences.



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The Centers for Disease Control (CDC) has released the Foodborne Outbreak Online Database (FOOD), to make food outbreak surveillance data more easily available.

The FOOD tool allows users to search and download data on foodborne disease outbreaks reported to the CDC from 1998 through 2010. The database is updated periodically as new data are available. Search fields include year, state, location of consumption and etiology.

Access the FOOD tool here. Learn more about the tool here.


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Occupancy was up in Wisconsin for June 2012 compared to June 2011 and nearly all market areas saw an increase in occupancy, with the largest increase in Door County. ADR was up statewide compared to June 2011, with the largest increase in Janesville/Racine.

To view Smith Travel Data for your region for June 2012, click here.

The link above is password protected for lodging members only – email Michelle in the WH&LA office if you need help logging in or call 262/782-2851.

Provided by STR. For detailed lodging performance data for your area, contact STR at 615/824-8664 x3504 or info@str.com.


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From CNN Travel:

Hotel guests across the continent are not happy. At least that’s the conclusion from a survey released by J.D. Power and Associates.

Right down the line, the 2012 North America Hotel Guest Satisfaction Index Study ticks off a laundry list of items that are dragging the industry to its lowest satisfaction level since 2006: check-in/check-out, food and beverage, hotel services and facilities.

One item in particular — Internet costs and fees — is pressing some guests’ buttons, churning up “resentment, frustration and anger,” says Stuart Greif, a J.D. Power vice president. “At the luxury level, where they’re paying for a lot more, there’s a feeling you should be giving more freebies, like Internet Wi-Fi, which many lower priced hotels offer for free.”

The anger is rooted in this cultural shift: We’re at a tipping point where hotel guests value Internet access as they would a bed and hot water, says Greif. “You can’t live without it.”

Read the entire article from CNN Travel here.


Employers looking to hire students from the University of Wisconsin-Stout can sign up now to schedule on-campus interviews this fall.

Reserve an interviewing room here and follow the instructions below:
1. Log into your Stout CareerLink profile. Don’t have a log in? Contact UW-Stout Career Services by email or call 715/232-1601.
2. Hover over the “Interview Schedules” option and click “New Interview Schedule Request”
3. Fill in the blanks, noting the type of schedule you require and click “Save & Continue”
4. Link existing or new job opportunities to your interview schedule request and click “Submit Request”

Interviewing space is limited! More information about UW-Stout Career Services can be found here.


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Congratulations to the following WH&LA member properties on their recent awards & recognition!

BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Center; Coachlite Inn of Sister Bay; and Brookfield Suites Hotel & Conference Center were awarded TripAdvisor’s 2012 Certificate of Excellence, in recognition of consistent commendation from travelers.

Hyatt Regency Milwaukee received the inaugural 2012 Religious Conference Manager Praise Award for superior service.

The following properties were named one of “44 Midwest Resorts We Love” by MidwestLiving.com:

  • The Abbey Resort, Fontana
  • The American Club, Kohler
  • Chula Vista Resort, Wisconsin Dells
  • Garmisch USA Resort, Cable
  • Great Wolf Lodge, Wisconsin Dells
  • Heidel House Resort & Spa, Green Lake
  • Holiday Acres Resort, Rhinelander
  • Kalahari Resort, Wisconsin Dells
  • The Osthoff Resort, Elkhart Lake
  • Treeland Resorts, Hayward
  • Wilderness Hotel & Golf Resort, Wisconsin Dells

The following properties were named one of “15 Favorite B&Bs, Hotels & Resorts” by MidwestLiving.com:

  • The American Club, Kohler
  • Canoe Bay/Relais & Chateaux, Chetek
  • The Delafield Hotel, Delafield
  • Intercontinental Milwaukee
  • Old Rittenhouse Inn, Bayfield
  • Sundara Inn & Spa, Wisconsin Dells
  • White Gull Inn, Fish Creek
  • Wild Eagle Lodge, Eagle River

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