June 2012

You are currently browsing the monthly archive for June 2012.

Congratulations to two WH&LA members on their achievements in being recognized as Stars of the Industry by the American Hotel & Lodging Association during its Summer Summit in Houston in June.

The Pfister Hotel, Milwaukee won the Guest Relations, Large Property award around its two main programs to provide a unique, enriching experience for visitors & guests: the Artist-in-Residence program, which features a working art studio and gallery open to the public; and The Pfister Narrator, which features a member of the Milwaukee writing community interacting with guests and sharing their unique stories on the property’s blog. Pictured is property general manager Joe Kurth.

WH&LA Student Representative to the Board of Directors Cynthia Beans, University of Wisconsin-Stout, Menomonie, was honored with the inaugural AH&LA Student Member of the Year for her efforts in doubling UW-Stout’s student chapter membership, and her passion for community service. Pictured in Cynthia Beans.


From Time.com’s Moneyland blog:

Bunk beds are associated with “The Brady Bunch,” IKEA catalogs, and summer camp. But hip urban hotels?

Travelers tend to encounter bunk beds only in a select few places: youth hostels, vacation homes, perhaps the occasional quirky flophouse hotel. A lodging establishment with bunks could be expected to be dated and grungy — shag rug, wood-panel walls, old mattresses, a funky must in the air. Not so anymore.

A new breed of cool, modern hotels may make travelers rethink the bunk bed. In New York City and other U.S. locations where square footage comes at a premium, hotels are embracing bunks to appeal to guests’ nostalgia, as well as the simple need to save money and space. And they’re pairing bunks with boutique amenities and atmosphere and hip, sleek, upscale design.

Continue reading at Time.com.


From TravelPulse.com

A new survey conducted by Travel Leaders Corporate analyzing data from a sample of nearly 625,000 business travel bookings in the first quarter of 2012, found its clients spent approximately 2.4 percent more on the average nightly cost of a hotel room as compared to the first quarter of 2011 and the top hotel chains being used for business travel are mid-priced hotels.

According to the survey, the average hotel cost per night went up $3.15 in 2012, from $130.13 to $133.28. Business travelers spent an average of approximately 1.7 percent more across the upper upscale, upscale, upper midscale, and midscale categories. The upper midscale hotel rates remained steadiest, increasing by just $0.38 per night.

Continue reading at TravelPulse.com.


From HotelNewsNow.com:

Hotel industry experts say hiring is back on the rise after its recession-period low in 2009. With the hospitality industry now three years into a recovery period, revenue increases are expected to offset the anticipated growth in labor costs as hotels replace staff positions that were cut in the downturn.

The number of man-hours worked at U.S. hotels in 2011 was up 3.1% over 2010, closely mirroring growth rates in rooms sold, according to research from PKF Hospitality Research. Hotels are re-hiring staff as business volume increases and reinstating services and amenities that were cut during the recession, said Robert Mandelbaum, director of research information services for PKF.

Continue reading at HotelNewsNow.com.


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Looking for a fun, interactive way to better train your front desk employees? Front Office Manager is a 10-module, interactive online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience. Users will love the self-paced, discovery-driven approach that puts them in control as they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations.

The program includes a glossary of terms, detailed site map, case studies, knowledge checks to test understanding, and 10-question quizzes for each module.

Click the image to learn more or purchase this item from the American Hotel & Lodging Association Educational Institute.


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Occupancy was up in Wisconsin for May 2012 compared to May 2011 and nearly all market areas saw an increase in occupancy, with the largest increase in Door County. ADR was up statewide compared to May 2011, with the largest increase in Madison.

To view Smith Travel Data for your region for May 2012, click here.

The link above is password protected for lodging members only – email Michelle in the WH&LA office if you need help logging in or call 262/782-2851.

Provided by STR. For detailed lodging performance data for your area, contact STR at 615/824-8664 x3504 or info@str.com.


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HotelManagement.net has compiled a comprehensive guide to 2012 franchise fees in the lodging industry. The guide covers all segments of the industry, from economy to luxury, and provides contact information, and information on construction costs, initial fees, royalties, marketing and reservation fees.

Download the 2012 Franchise Fees Guide here.

The above link is password protected for lodging members only. If you need help logging in, email Michelle in the WH&LA office or call 262/782-2851.


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During the month of June, AH&LA members will receive an additional 20% off of products from the Educational Institute!

Questions about your AH&LA membership? Interested in joining AH&LA? Email Jennifer in the WH&LA office or call 262/782-2851.


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