November 2011

You are currently browsing the monthly archive for November 2011.

Occupancy was up in Wisconsin for October 2011 compared to October 2010 and most market areas saw an increase in occupancy, with the largest increase in Wisconsin South Area. ADR was also up statewide compared to October 2010, with the largest increase in Madison.

To view Smith Travel Data for your region for October 2011, click here.

The link above is password protected for lodging memebrs only – email Michelle in the WH&LA office if you need help logging in or call 262/782-2851.

Data is provided by Smith Travel Research, an independent research firm founded in 1985. Smith Travel offers WH&LA members discounts on various STR reports and products. For more information, visit


Tags: , , , ,

The 2012 WH&LA co-op advertising opportunities are now available here! There are more than 30 chances to promote your property and all that it has to offer – reach target markets without spending your budget in a limited venue.

New for 2012 – The Wisconsin Travel Guide, a suburban Chicago newspaper co-op. Advertisers would receive a color photo, 45-50 words of text, contact info, and distribution of 47,000 in Chicago suburbs for a cost of $299 per property.

Questions? Contact Jennifer in the WH&LA office or call 262/782-2851.


Tags: , , ,

WH&LA is excited to announce that will soon feature an enhanced booking solution for the traveling public! Website visitors will be able to view property availability, amenities and rate information to match their Wisconsin lodging needs.

Currently, visitors to can use the Book Now application to book a room by searching by city, type of property and dates of their stay. Properties had to opt-in to be included on this page and limited information was returned in search results. A fee was charged by the third-party operator of Book Now for every reservation booked via this method.

Under our new arrangement, ALL WH&LA member lodging properties can participate in the program without opting in and there will be NO COST for any reservations made via Book Now. All WH&LA member properties will be searchable in the application, with rates and availability listed where Book Now has a compatible interface. When the guest is ready to book the room, they will be sent directly to the property’s booking page to complete the transaction.

What you need to do:

If your property has an online booking engine, you’re all set! The Book Now application will automatically pull rates and availability from most lodging reservation systems on a daily basis.

If your property does not have an online booking engine, Book Now can provide one for you, as a free service for WH&LA members. Properties can sign up for the service here, and instructions will be emailed outlining the setup and ongoing inventory management for compatibility with the Book Now application at

For hotels in the following chains, the Book Now application’s parent company, JackRabbit, already has corporate agreements to access your chain’s reservation system: Accor, America’s Best Value Inns, AmericInn, Best Western, Choice, Carlson, Hilton, Hyatt, InterContinental Hotels Group, La Quinta, Marriott, Red Roof Inn, Starwood and Wyndham. WH&LA’s service will simply provide new customers to your franchise system.

Questions? Contact the JackRabbit customer service center here.


Congratulations to the following WH&LA members on their recent awards & recognition:

The American Club Resort, Kohler, was awarded the 2012 Forbes Five-Star Award, one of 57 hotels worldwide to earn this distinction. The award recognizes superior service and guest satisfaction, and has been awarded to The American Club Resort for three straight years.

Crowne Plaza Milwaukee West, Wauwatosa, has received the Torchbearer Award from InterContinental Hotels Group, its highest honor for quality and customer service, awarded to only the top eight Crowne Plaza hotels in North America. The property has also been named one of the brand’s top performers for excellence in operational and customer satisfaction for the second consecutive year.

Holiday Inn Madison at the American Center has also received the InterContinental Hotels Group Torchbearer Award, one of 116 properties out of more than 4,400 properties to receive the award.


Tags: , , , , , , , , ,

WH&LA is proud to announce its newly-elected Executive Committee Officers and Board Directors.

· Chairman of the Board: Connie Barbian, Inn Development & Management, Fort Atkinson
· Chairman-Elect: Buck Drossart, The Pointe Hotel & Suites and Conference Center, Minocqua
· Vice-Chairman: Kevin Gallagher, Marcus Hotels & Resorts Inc., Milwaukee
· Secretary/Treasurer: John Chastan, Kalahari Resort Convention Center & Waterpark, Wisconsin Dells.
· Past-Chairman: Robert Y. Dove, Jr., Best Western Premier Bridgewood Resort Hotel, Neenah

New Directors
· John Lindsey, Ambassador Hotel, Milwaukee
· Mike Patel, INNsight Management, Stevens Point/Eau Claire
· Greg Stillman, Foremost Management Services Inc., Fish Creek
· Bob Willow, Motel 6, Menomonie
· Joe Bishop, Procter & Gamble, New Berlin
· Keran Farrell, Steinhafels Commercial Interiors, New Berlin


Tags: ,

WH&LA honored Bob Dhir, DHIR Group LLC, Milwaukee as its 2011 Innkeeper of the Year and Keran Farrell, Steinhafels Commercial Interiors, New Berlin as its 2011 Associate of the Year at the Wisconsin Lodging Conference on November 7 at the Radisson Paper Valley Hotel, Appleton.

Bob Dhir is the Owner/President & CEO of the DHIR Group LLC, whose portfolio currently consists of the recent award-winning Quality Inn Milwaukee/Brookfield; Best Western PLUS Milwaukee Airport; and Super 8 Milwaukee Airport. Dhir and his wife, Anita, are a well-known team in the Dhir Group, continually striving to make their properties the best from the inside to the outside in operations, appearance and service.

Dhir has served for the past six years on the WH&LA Board of Directors, and was instrumental in gaining approval for the change of the organization’s name from the Wisconsin Innkeepers Association to it’s current name.  He has also served as president of the Wisconsin Coalition of Asian-Indian Organizations, and serves on the advisory boards of franchisors Wyndham Hotels Group/Super 8, and Choice Hotels International.

Keran Farrell is the Director of Contract Sales for Steinhafels Commercial Interiors, with responsibilities including directing the sales efforts for furniture, fixtures and equipment, including mattress sales to Wisconsin lodging properties, hospitals, universities, and commercial applications in general.

Farrell served on the WH&LA Board of Directors from 2005 – 2010, was recently elected to a new term starting in 2012, and he regularly participates in WH&LA committee and task force meetings.

For their service to the lodging industry, both honorees also received a special commendation from Governor Scott Walker.


Tags: , , , , ,

The Lodging Security Officer Program has recently been revised to include the following new or updated topics:

  • Revised ADA regulations
  • Child trafficking/Protection of children
  • Expanded bomb search information
  • Anti-terrorism/Signs of terrorism
  • Foodborne illnesses
  • Active shooters
  • Handling the death of a guest
  • Hostage situations
  • Shelter-in-place

Click the image to the left to purchase these training materials!


Tags: , , ,