August 2010

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A recent survey reports that meeting planners expect to conduct 15% more meetings business in 2010 than in 2009, and that number rises to 24% when looking at plans for 2011.

The survey, conducted by Y Partnership for the Professional Convention Management Association, the PCMA Education Foundation, and American Express found that planners are expecting higher attendance at more meetings in 2010, and are canceling fewer events than in 2009. The survey questioned more than 500 meeting planners in the United States.

Additional signs of recovery show that meetings budgets have increased since 2009, and planners expected to book 25% more business at hotels (as opposed to high-cost venues like cruise ships).

More results from the survey can be found here, but will meeting planners find your property when using wisconsinlodging.org to plan their meeting? Make sure your property appears in our searchable online Meetings & Events database – download the sign up form here and return it to Michelle in the WH&LA office via e-mail or fax at 262/782-0550

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Are you or your property on Twitter and Facebook? Follow WH&LA!

You can find us on Twitter @WisLodging and on Facebook at http://www.facebook.com/WisLodging. You’ll find last minute marketing and advertising opportunities, blog update notifications and more! Keep connected and show your support for WH&LA!

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Hotel guests’ credit card data is targeted more than any other industry, even with continuously evolving PCI Data Security Standards. Training staff that deals directly with guests and calls to the hotel is key to preventing security breaches. And, of course, updates on new scams.

A new scam involving lodging property gift cards was brought to our attention by WH&LA Associate Member Tom Haase of SaleSynergy:

Multiple gift cards were purchased over the phone for a stay at the property with what appeared to be a valid Discover card. All of the typical phone transaction safeguards were in place, including requesting the CVV number from tbe back of the card, address verification, etc. These safeguards did not prevent the fraud from occuring – it was discovered when the legitimate cardholder received the receipt for the transaction. The person on the phone placing the order was a scammer and had somehow acquired the card data.

The next level of protection that would have potentially prevented the scam would be to request a copy of the front and back of the caller’s Drivers License and the card being used to pay for the transaction. The copies would need to be faxed to the property before the transaction could be completed. Unfortunately, this is not a 100%-effective fraud prevention, but the additional layers of security will help deflect attempts at this particular type of scam.

Thanks for the head’s up, Tom!

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The American Hotel & Lodging Association (AH&LA) has the following information available on their site:

The U.S. Department of Labor (DOL) is planning an initiative specifically targeting the lodging industry for audits by the department’s Wage and Hour Division.

DOL has labeled the lodging industry as a “high-risk industry,” as it claims violations of federal wage and hour laws are likely to occur. The department has also chosen to consider employees in the lodging industry as “vulnerable workers.” As a result, you can expect a DOL audit, covering all your employees.

Also included on their page you’ll find links to:

As a Partner State of the AH&LA, WH&LA members with 51+ rooms automatically have dual membership in AH&LA.  For properties with less than 51 rooms, click on over to see the benefits of joining the AH&LA as well as WH&LA.

Not a WH&LA member? Check out what you’re missing at JoinWHLA.com!

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