The Rudner Law Offices is proud to continue its series of no-cost educational audioconferences exclusively for hotel, resort and conference center salespeople.
DETAILS:
Effective Collection of Amounts Due to Your Hotel, and Your Group Sales Questions
May 27th, 3:00 pm CST
Details from Rudner Law Offices:
“There is no charge for participation in the audioconference. We promise a high-quality and timely seminar, and we encourage your participation. During the last portion of the seminar, we will answer questions submitted by registrants. Please email any questions you would like for us to consider covering to rudner@hotellawyers.com as soon as possible.”
TO REGISTER FOR THE SEMINAR:
Please send an email to rudner@hotellawyers.com no later than 24 hours prior to the seminar. Identify the name and email address of each person who will join in on the call (salespeople at the same location must listen together by speaker phone), and the property at which each participant is currently employed. If you have a question which you want to have anonymously addressed during the seminar on ANY subject regarding group sales contracts, please submit that question at the time of your registration.
The day before the seminar you will be sent an email which will provide the toll-free telephone number for you to call in on to join the seminar, as well as a required code number you will need to join the seminar
The WIA does not endorse Rudner Law Offices nor any of their seminars, materials, or information, and will not be held accountable for any such representations. The information above is simply provided as a courtesy to our members.
On Tuesday, May 25th, we hosted an information-packed webinar featuring WI Legislative Council Deputy Director Laura Rose and Senior Staff Attorney Richard Sweet along with WH&LA’s own Trisha Pugal.
Online Reviews: To Respond or Not Respond?
May 21, 2010 in Marketing & Social Media | 1 comment
UPDATE: From 4Hoteliers.com, May 6th: Best Practices for Responding to Online Hotel Reviews, Part I.
and the second part, posted May 20th: Best Practices for Responding to Online Hotel Reviews, Part 2.
———————————————————————-
UPDATE: From eHotelier.com, March 29th: Tips for Managing Online Hotel Reviews: An Interview With TripAdvisor
———————————————————————-
UPDATE, March 23rd: USA Today’s HOTEL CHECK-IN section just posted this as well: Hotel managers monitor online critiques to improve service
———————————————————————-
Back in July of 2009 we did a post called “Good Tips for Bad Reviews“. One of our most popular topics, we still often take inquiries from members suddenly facing negative guest reviews online. We already know that, no matter how hard we try, we can’t please all the people all the time & bad days happen…
So, here’s my question:
Do you have a strategy for handling guest feedback in person, over the phone, or in writing to your establishment AND do you have a plan for dealing with these same type of comments when made online?
If you answered no, why not?
Conversations about your place are happening, whether you’re part of them or not. So, in the spirit of encouraging you to be an active participant in those discussions, we’ve pulled together three more articles worth checking out:
Finally, this article was originally included in our first post, but I wanted to highlight it one more time because it details a PROACTIVE approach to online guest feedback: Beating negative hotel reviews: An action plan for proactive reputation management.
It’s your turn for feedback – let us have it in the comments section below!
Tags: customer comments, guest feedback, online reviews, TripAdvisor, Yelp